Shipping policy
Last Updated: August 23, 2026
At Heirlooms & Whimsy, we take special care in preparing antiques, vintage pieces, and one-of-a-kind finds for shipment. Because our merchandise varies widely in size, weight, age, fragility, and value, shipping methods and costs may vary by item.
Order Processing
Orders are generally prepared for shipment within 2–5 business days after payment has been successfully processed.
Some fragile, oversized, high-value, or unusually shaped items may require additional time for specialized packing or shipping arrangements.
Processing times are separate from carrier transit times.
If an order requires significantly more preparation time than expected, we will contact you.
Shipping Rates
Shipping charges are calculated or displayed during checkout when standard shipping is available.
Shipping costs may vary based on:
- Package size and weight
- Delivery destination
- Shipping method
- Insurance requirements
- Fragility or special handling requirements
- Oversized or freight shipping requirements
Some large or unusual items may require a separate shipping or freight quote.
Antique & Fragile Items
Many of our items are antique, vintage, fragile, or one of a kind. We make reasonable efforts to package merchandise carefully and appropriately for transportation.
Items may be double-boxed, reinforced, insured, or otherwise specially packaged when we determine additional protection is appropriate.
Specialized packing requirements may result in additional processing time or shipping costs.
Oversized Items & Furniture
Furniture, large artwork, mirrors, and other oversized merchandise may not qualify for standard parcel shipping.
Depending on the item and destination, delivery may require:
- Freight shipping
- Furniture delivery service
- White-glove or specialty delivery
- Local pickup
- Other arrangements agreed upon before shipment
If additional arrangements are necessary after an order is placed, we will contact you before shipping.
Customers purchasing oversized merchandise should carefully review the item's measurements before ordering and ensure that the item can be accommodated at the delivery location, including through doors, hallways, stairways, elevators, and other access points.
Local Pickup
Local pickup may be available for certain items when indicated on the product listing or during checkout.
Customers will be notified when an order is ready for pickup. Please do not arrive to collect an order until you have received confirmation that it is ready.
Pickup arrangements may vary depending on the size and nature of the merchandise.
Delivery Times
Delivery dates provided by carriers are estimates and are not guaranteed by Heirlooms & Whimsy.
Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, holidays, high shipping volumes, natural disasters, or other circumstances outside our control.
Where available, tracking information will be provided after shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting an order.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost Packages
If tracking information indicates that a package has been lost in transit, please contact us so we can work with the shipping carrier and determine the appropriate next steps.
Carrier investigations may be required before a refund, replacement, or other resolution can be provided.
Because many Heirlooms & Whimsy items are one of a kind, replacement merchandise may not be available.
Damaged Shipments
Please inspect your order promptly after delivery.
If an item arrives damaged, contact us within 3 days of delivery.
Please retain:
- The damaged item
- The shipping carton or container
- All packing materials
- Shipping labels
We will also ask you to provide clear photographs of the item, damage, packaging, and shipping container.
Do not discard the item or packaging while a shipping claim is being evaluated. Shipping carriers may require photographs, inspection, or retention of the original packaging to process a claim.
We will work with you and the applicable carrier to determine the appropriate resolution.
One-of-a-Kind Items
Many of our antiques and vintage pieces are unique. If an item is lost or irreparably damaged during shipping, an identical replacement will generally not be available.
When replacement is not possible, an approved claim may result in a refund or another appropriate resolution in accordance with our Refund & Return Policy.
International Shipping
International shipping may be available for selected merchandise.
International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise expressly stated.
Customs processing may delay delivery.
Certain antiques, materials, collectibles, artwork, or other merchandise may be subject to import/export restrictions. We reserve the right to cancel an international order if the item cannot legally or reasonably be shipped to the destination.
Shipping Restrictions
We reserve the right to decline or cancel shipment when an item cannot be safely, legally, or reasonably delivered to the requested destination.
Some items may have geographic shipping restrictions because of their size, weight, materials, value, fragility, or applicable laws.
If we cannot fulfill an order because of a shipping restriction, we will contact you and refund applicable amounts already paid.
Questions About Shipping
If you are considering a particularly large, fragile, valuable, or unusual item, we encourage you to contact us before purchasing if you have questions about delivery.
Heirlooms & Whimsy
Email: info@heirloomsandwhimsy.com
Website: heirloomsandwhimsy.com